This Privacy Policy explains how Pristine Spaces processes personal data in connection with its website and move-in and move-out cleaning services.
We use personal data to respond to inquiries, review property conditions, confirm scope and access details, prepare custom quotes, schedule appointments, carry out the cleaning visit, manage completion handover, process payments, maintain records, handle support matters, and meet legal or accounting obligations. We may also use limited technical data to secure and improve the website.
We may share personal data with trusted service providers that support website hosting, communications, booking handling, payment processing, document storage, or similar operational functions. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for unrelated purposes.
We may share personal data with public authorities, courts, or other parties when disclosure is required by law, necessary to establish or defend legal claims, or needed to comply with a lawful request. We may also disclose limited information to prevent fraud or address security issues where permitted.
We may process identification and contact details, property and access information, service preferences, appointment details, payment-related records, communication content, and condition photos where provided. We may also process technical data such as device, browser, and usage information when you use the website.
We receive data from website forms, phone calls, email messages, booking requests, and direct communications about the property or service scope. Some technical data is collected automatically through the website and related systems, and some service records are created from our internal handling of the request and visit.
Cookies may be necessary for the website to function, may support performance and usage analysis, or may remember limited preferences. Necessary cookies are used for core site functions, while other cookies are used only where permitted by applicable law and your settings.
You may block or delete cookies through your browser settings. If you do so, some parts of the website may not function as intended. Where the website provides a cookie notice or preference tool, you can use it to manage non-essential cookies.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for the service relationship and website operation.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal retention duties or other lawful grounds.
Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, and to receive a copy of data in a portable form where applicable. You may also have the right to lodge a complaint with the competent authority.
To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing concerned. We will review the request, confirm any identity details that are reasonably necessary, and respond within the period required by law.
We keep personal data only for as long as needed for the relevant inquiry, booking, service record, accounting, dispute handling, or legal compliance. When data is no longer required, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The version in effect is the one published at the time of your visit or interaction, unless a later version states otherwise.
